Shipping & Returns –
Beth’s Roots & Shoots Plant Boutique
Return & Exchange Policy
At Beth’s Roots & Shoots, your happiness and plant success are our top priorities. Whether you need care tips or have concerns about your purchase, we’re here for you every step of the way!
**In-Store Purchases**
-All in-store sales are final—no refunds or exchanges.
- Have questions about your plant or planter? Need advice on care? Reach out anytime! We’re always happy to help and support you.
**Online Orders**
* Please inspect your delivery as soon as it arrives.
* If there is a concern, contact us within **2 hours** of delivery.
* Send clear photos of any concerns to info@bethshomegrown.com, and we’ll make it right.
* After 2 hours, deliveries are considered accepted, but you can still ask us for care guidance or troubleshooting at any time.
Thank you for choosing Beth’s Roots & Shoots—your plant’s well-being (and yours!) matters to us. Feel free to reach out for anything, big or small!
Local Delivery Policy
* **Free Local Delivery**
- Orders over $100 qualify for complimentary delivery within a 10-mile radius.
* **Delivery Fees**
-Orders under \$100 incur a base delivery fee of \$12.99.
- For addresses more than 10 miles away, a mileage surcharge of \$0.95 per additional mile applies.
* **Scheduled Delivery Windows**
* **Tues–Fri:** 4:00 PM – 6:30 PM MST
* **Saturday:** 11:00 AM – 5:00 PM MST
- If these times don’t work for you, please contact us and we’ll do our best to accommodate an alternative.
* **Recipient Unavailable**
If no one is present to receive the delivery, your order will be returned to our shop and a note will be left explaining how to arrange redelivery.
* **Special Instructions**
Want us to leave your package at the door or in another safe spot? Please let us know in the “Special Instructions” box at checkout. Note that unattended deliveries are at the recipient’s own risk, and we cannot assume liability for damage or theft once a package has been left.
Your satisfaction is our top priority—please reach out if you have any questions or need assistance!