FAQ

Free Local Delivery - Orders over $100 qualify for complimentary delivery within a 10-mile radius. Delivery Fees -Orders under $100 incur a base delivery fee of $12.99. - For addresses more than 10 miles away, a mileage surcharge of $0.95 per additional mile applies.

Beth’s Roots & Shoots Return & Support Policy At Beth’s Roots & Shoots, your happiness and plant success are our top priorities. Whether you need care tips or have concerns about your purchase, we’re here for you every step of the way! **In-Store Purchases** -All in-store sales are final—no refunds or exchanges. - Have questions about your plant or planter? Need advice on care? Reach out anytime! We’re always happy to help and support you. **Online Orders** -Please inspect your delivery as soon as it arrives. -If there is a concern, contact us within **2 hours** of delivery. - Send clear photos of any concerns to info@bethshomegrown.com, and we’ll make it right. - After 2 hours, deliveries are considered accepted, but you can still ask us for care guidance or troubleshooting at any time. Thank you for choosing Beth’s Roots & Shoots—your plant’s well-being (and yours!) matters to us. Feel free to reach out for anything, big or small!

Once your order ships, we’ll send you a confirmation email with a tracking number. Simply enter that number on the carrier’s website to view your delivery status. If you haven’t received your confirmation or run into any tracking issues, just reach out to our customer service team and we’ll be happy to help!

At Beth's Roots & Shoots, we accept major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payments through Apple Pay, Google Pay, and tap-to-pay options. Our checkout process is secure, so you can shop with confidence knowing that your personal information is protected. If you have any questions or concerns about payment methods, please contact our customer service team for assistance.