Refund Policy

Refund & Return Policy

Last Updated: October 19, 2026

At Beth’s Roots & Shoots, we want you to feel good about what arrives at your door. We carefully prepare, inspect, package, and fulfill each order, and we’ll always make a reasonable effort to make things right when an order arrives damaged, defective, or materially different from what you purchased.

Because our collection includes small-batch products, made-to-order pieces, substrates, subscription boxes, and occasional live-plant add-ons, return eligibility varies by product type.

By placing an order with Beth’s Roots & Shoots, you agree to the policy below.

Nothing in this policy limits any consumer right or remedy that cannot legally be waived.

Damaged, Defective, or Incorrect Orders

If your order arrives severely damaged, defective, or materially different from what you ordered, please contact us as soon as possible.

For the fastest resolution, we ask that shipping-related damage or incorrect-order claims be submitted within 24 hours of delivery.

For a live-plant add-on, please contact us within 6 hours of the carrier’s confirmed delivery time, local delivery time, or arranged pickup/meetup time whenever reasonably possible so we can evaluate the plant’s condition at arrival.

Claims submitted later may be more difficult to verify, particularly for perishable products, but nothing in these reporting windows limits rights that cannot legally be waived.

Please include:

Your full name
Order number
Clear photos of the entire item
Close-up photos of the damage or defect
Photos of the shipping box or mailer
Photos of the internal packaging
Photos of any visible damage to the shipping container
A short description of what happened

Please keep the item and all packaging until we have reviewed your claim.

Submitting a claim does not automatically guarantee a particular resolution. Depending on the circumstances and product availability, an approved claim may result in a replacement, replacement component, refund, partial refund, or store credit.

Live Plant Add-Ons

Beth’s Roots & Shoots does not primarily operate as a live-plant retailer. Live plants may occasionally be offered as an optional add-on with eligible products.

Live plants are living products, and natural variation should always be expected. Plants may differ in size, shape, growth pattern, foliage, coloration, or variegation from product photography.

Normal cosmetic variation or minor transit stress does not, by itself, qualify as severe damage. Examples may include:

Small tears, splits, bends, or creases
Minor cosmetic spots or blemishes
Minor browning or crisping
Temporary drooping
Loss or yellowing of an individual leaf
Minor substrate shifting
Natural asymmetry
Normal variation in size, shape, color, or variegation

Live-plant add-ons are final sale and cannot be returned or exchanged for preference, cosmetic variation, or conditions that develop after receipt due to care or environment.

If a live plant arrives dead, severely damaged, or materially different from what was ordered, contact us under the Damaged, Defective, or Incorrect Orders section above.

After receipt, the customer is responsible for appropriate lighting, watering, temperature, humidity, pest management, and general plant care.

Substrates & Soil Products

Because of contamination and product-integrity concerns, opened substrate products are final sale.

Unopened, unused, and sealed substrate products may be eligible for return within 7 days of delivery or receipt if:

The package remains sealed
The product has not been used
The packaging is undamaged
The product remains in its original condition
The return is approved by Beth’s Roots & Shoots before it is sent back

Customers are responsible for return shipping on preference-based returns.

If we sent the wrong substrate or the product arrived damaged or defective, please contact us under the damaged-order process above.

Planters, Propagation Products, Plant Accessories & Home + Living

Unused, non-custom items may be eligible for return within 7 days of delivery or receipt.

Eligible items must:

Be unused
Be unplanted and uninstalled
Be clean and undamaged
Remain in their original condition
Include original components and packaging when applicable
Receive return authorization before being sent back

Items showing signs of planting, installation, staining, modification, wear, misuse, or customer-caused damage are not eligible for return.

Minor characteristics inherent to the production method of handcrafted or 3D-printed goods—such as subtle layer lines, small surface variations, or slight differences between pieces—are not considered defects when they do not materially affect the item’s function.

Made-to-Order Products

Many Beth’s Roots & Shoots products are produced in small batches or made to order.

A standard made-to-order item is not automatically final sale simply because it was made after your order was placed. Unless the product listing specifically states otherwise, an unused standard item remains subject to the applicable return terms above.

However, once production has begun, we may be unable to cancel the order before shipment.

Custom & Personalized Products

Products that are customized, personalized, specially modified, or produced to customer-selected specifications outside of the standard product options are final sale once production or customization has begun.

These products cannot be returned or exchanged for change of mind, preference, or ordering error.

This does not exclude qualifying claims involving an item that arrives materially defective, damaged, or different from the approved order.

Curated Boxes & Subscription Boxes

Curated and subscription boxes may contain an assortment of products selected according to the applicable box description, theme, or preference options.

Individual contents, colors, designs, and product combinations may vary. A customer’s preference for a different assortment does not make an otherwise correctly fulfilled box defective.

Because boxes are assembled and curated as a set, fulfilled subscription and curated boxes are generally final sale.

If an individual item inside a box arrives damaged, defective, or was included in error, contact us promptly. We may resolve an approved claim for the affected item without requiring or replacing the entire box.

Cancellation of a recurring subscription applies to future renewals according to the cancellation terms shown with that subscription. Cancellation does not automatically cancel or refund an order that has already been processed or entered fulfillment.

Sale, Clearance & Final-Sale Items

Products clearly marked Final Sale, Clearance, Closeout, or Non-Returnable are not eligible for preference-based returns or exchanges.

This does not eliminate remedies that may apply when an item is materially defective, arrives damaged, or is not what was ordered.

Gift Cards

Gift cards are non-refundable and cannot be redeemed for cash except where required by law.

Return Authorization Required

Please do not send a return without contacting us first.

To request an eligible return, email:

info@bethshomegrown.com

Include your:

Full name
Order number
Item you wish to return
Reason for the return

We will provide return instructions if the request is approved.

Unauthorized returns may be refused or returned to the sender.

Return Shipping

For preference-based returns, the customer is responsible for return shipping unless otherwise agreed by Beth’s Roots & Shoots.

Unless the return results from our error or an item arriving damaged or defective:

Original shipping charges are non-refundable
Local delivery charges are non-refundable
Expedited shipping charges are non-refundable
The customer is responsible for safely packaging the return
We recommend using a trackable shipping method

Beth’s Roots & Shoots is not responsible for an approved return that is lost, stolen, or damaged while being shipped back to us.

If a return is required because we sent the wrong product or an approved claim involves a defective or damaged item, Beth’s Roots & Shoots will determine the appropriate return or replacement procedure and, when appropriate, cover reasonable return-shipping costs.

Refunds

Once an eligible return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds are generally issued to the original payment method.

After we process a refund, your bank, card issuer, or payment provider may require additional time for the credit to appear. This commonly takes approximately 5–10 business days, although timing is controlled by the financial institution.

Original shipping, delivery, expedited-shipping, and fulfillment charges are generally non-refundable on preference-based returns.

When applicable law requires otherwise, the legally required refund will be provided.

Order Cancellations

If you need to cancel an order, contact us as soon as possible.

Cancellation requests are not guaranteed.

An order may no longer be cancelable once it has entered production, preparation, customization, assembly, packing, fulfillment, or shipment.

If Beth’s Roots & Shoots cannot ship an online order within the timeframe promised at purchase, applicable federal rules may require us to offer the customer the option to consent to the delay or cancel and receive a refund. Federal Trade Commission

Carrier Delays, Lost Packages & Tracking

Once a shipment has been accepted by the carrier, transit operations are outside our direct control.

A refund or replacement is not automatically issued solely because a carrier experiences a routine delay, missed estimated delivery date, weather delay, routing delay, delayed tracking scan, or temporary hold.

However, we will not use carrier delays to avoid obligations that apply to an order under applicable law.

If tracking indicates that a shipment may be lost in transit, contact us so we can review the shipment and, when appropriate, work with the carrier and determine the proper resolution.

If a delayed package ultimately arrives damaged, please submit a damage claim promptly after delivery.

Local Delivery & Arranged Pickup

Local delivery and arranged public pickup/meetup orders are subject to the same product-specific return and damage policies described above.

Customers should inspect their order promptly after receipt.

Qualifying damage or incorrect-item concerns should be reported as soon as possible with photographs and the order number.

Payment Disputes

If there is a problem with an order, we encourage you to contact Beth’s Roots & Shoots first so we have an opportunity to investigate and help resolve the concern.

If a payment dispute or chargeback is initiated, we may provide relevant transaction records—including order information, correspondence, tracking, delivery confirmation, photographs, and applicable store policies—to the payment processor or financial institution reviewing the dispute.

Questions, return requests, damage claims, or order concerns can be sent to:

Beth’s Roots & Shoots

Email: info@bethshomegrown.com

Please include your order number whenever possible so we can assist you more quickly.